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Frequently Asked Questions
Will WordWeb work with Windows Vista or Windows 7?
Yes, WordWeb 5 and 6 work in Vista and Windows 7 (earlier versions will not). If you have an earlier version see the What's new page for upgrade information.
Will WordWeb work in old Windows versions?
WordWeb 6 requires Windows 2000, Windows XP, Windows Vista or Windows 7.
Will WordWeb work in 64 bit Windows?
Yes.
I can't hear pronunciations, what is wrong?
After installing WordWeb 6 and the optional sound files you should be able to click on a music icon by a word to hear the pronunciation. WordWeb Pro has about 70 000 audio pronunciations, the free version about 500. If you cannot hear the sound please check your speakers are turned on, sound is enabled, and your volume is turned up. When a sound file is not available the toolbar buttons uses Windows text-to-speech engine, which is not nearly as reliable.
How do I replace a word with a synonym?
In MS Word and some other programs you can click on a word in the usual way; WordWeb will show a Replace button you can click to replace the word with a selected alternative. In other programs you cannot use the mouse to look up the word: first select the word you want to look up, then press the keyboard hotkey (default: Ctrl+Alt+W), then WordWeb will show with a Replace button that you can press to paste in a selected synonym.
How do I do a network installation?
If you are a computer administrator, in the installation program there is an 'all-users' install option. This makes the program available to everyone on a PC, or if suitably set up, over your network. WordWeb Pro supports shared and personal glossaries, so that everyone on a network can share a communal database as well as having their own local glossaries. People with write access to the shared glossaries folder can create and edit shared glossaries, everyone else can only create local personal glossaries.
You can also create shared and personal custom databases.
Do I have to install to the system tray?
No, there is an option in the installation program
to disable this feature. However if you do not install to the tray you
will not be able to look up words in other programs with just one click.
See the Preferences on the Options menu for options regarding running at startup. At any time you can also use the "wwnotray"
program open WordWeb directly without running on the system tray.
Can I integrate WordWeb with MS Word?
WordWeb integrates with Word automatically: just Ctrl+right click on a word you want to look up as you would in any other program.
In Word you can also replace the word you looked up with your choice of synonym.
I get an error message installing - what's wrong?
Much the most likely reason is that the download was
incomplete (the download size is about 11MB). Try re-downloading again.
Sometimes there are temporary local network problems that prevent a
reliable connection, in which case the best solution is to try again
a few hours later or the next day.
Can I use WordWeb as a spell checker?
WordWeb is not a spell checker, though it will suggest
alternatives to common misspellings. You cannot use it to spellcheck
documents.
How do I delete the lookup history?
In WordWeb Pro, right click on the lookup box and
select the Delete History option.
How do I install sound files?
WordWeb Pro 6 includes 70 000 optional sound files. You can download and install these using the download link given on your order download page. WordWeb 6 (free version) has about 5000 sound files for core vocabulary.
Is WordWeb available in other languages?
No, sorry, only English. However in WordWeb Pro you can add your own web reference tabs to look up words easily in various online dictionaries.
Will there be a Linux, Mac, Pocket PC, Palm, iPhone,
etc, version?
WordWeb is now available as an iPhone dictionary and for Java phones. We are developing products for other platforms, please email if you would like to be notified of availability or help with testing.
Does WordWeb use British or American English?
See the Options menu to set whether you prefer British,
America, Canadian, Australian, New Zealand, Irish, South African, Asian
or International English. There is an option to either hide or flag
words from different locales.
Can I add WordWeb support to a third-party application?
Yes, search for "technical" in the WordWeb
help file on information on how to invoke WordWeb from other programs.
I ordered but did not get my download link -
what happened?
Please make sure that you are not blocking the e-mail
- check your spam folder and settings. See the re-download request page
to re-send the email.
My hard disk crashed - how to re-install WordWeb
Pro?
Check your order notification e-mail for instructions.
If you have also lost the order e-mail then see the re-download request
page to re-send the email.
Why do I sometimes get debugger errors when viewing web reference tabs?
This is a fairly rare issue, and can be avoided by doing the following: In Internet Explorer 7 go to Tools menu, Internet Options, Browsing, and then turn on Disable script debugging (Internet Explorer) and Disable script debugging (Other). Also check WordWeb's Options menu, Preferences, Show web browser error messages: make sure it is not turned on.
Is there a limit to the number of web reference tabs?
You can have 20 reference tabs in total, including any third-party dictionaries and web references. You can also add additional web references under the X-ref button. To to this select Options menu, X-References, Edit X-Ref list, then click the Add button and enter the name of the reference and its URL.
I access the web through a proxy, how do I enter my password?
Unless you have to enter your password every time, the proxy settings will be taken automatically from Internet Explorer. If you need to enter a password each time you access the internet then enable the option under WordWeb's Options menu: Show, Web browser messages.
If you have a question not answered here please contact
us.
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